Privacy Policy

Updated: February 16, 2026

AlignNex (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, disclosed, and safeguarded when you access our website, platform, and related services (collectively, the “Service”).

By accessing or using AlignNex, you signify that you have read, understood, and agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.

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1. Definitions

To help explain things clearly:

• Client — A person or entity that requests, books, or pays for services through AlignNex.
• Service Provider / Pro — An independent contractor or business offering services through AlignNex.
• Account — A registered profile on AlignNex.
• Booking — A scheduled service request arranged through the platform.
• Platform Communications — Messages, calls, emails, or communications conducted through AlignNex systems.
• Personal Data — Any information that identifies or can identify an individual.
• Service — The AlignNex platform, website, and applications.
• You — Any user of AlignNex, including Clients and Service Providers/Pros.

2. Information We Collect

We may collect the following information:

• Name / Username
• Phone Number
• Email Address
• Mailing / Service Address
• Billing Address
• Job Title or Business Name
• Account Login Credentials
• Payment Method Details (processed via third parties)
• Profile Photos or Uploaded Images
• Device and usage information (such as IP address, browser type, operating system)
• Platform usage data (e.g., interactions, clicks, navigation paths)
• Platform communications (messages and related timestamps)

Optional mobile permissions may include:

• Location (GPS)
• Camera Access
• Photo Gallery Access

These permissions can be disabled in your device settings.

3. How We Use Information

We use collected data to:

• Operate and maintain the platform
• Match Clients with Service Providers/Pros
• Process bookings and payments
• Provide customer support
• Improve platform functionality
• Prevent fraud and enhance safety
• Communicate service updates and notifications
• Enforce our Terms of Service and policies
• Comply with legal obligations

4. Information Shared Between Clients & Service Providers

To fulfill bookings, certain information is shared:

Shared with Service Providers/Pros may include:

• Client name
• Service address
• Booking date/time
• Service details
• Access instructions
• Contact information (as needed)
• Communications related to the service
• Booking confirmation and payment confirmation (as applicable)
• Profile information (if applicable)
• Ratings/reviews (after service completion)

Shared with Clients may include:

• Provider name or business name
• Profile information
• Booking status updates
• Communications related to the service
• Ratings/reviews
• Contact information (as needed)
• Service details

We may delay or limit disclosure of sensitive details (such as exact addresses or contact information) until a booking is confirmed for safety and fraud-prevention reasons.

5. Service Addresses & Access Details

AlignNex may process sensitive service data such as:

• Residential addresses
• Entry instructions
• Alarm or access details
• Service schedules

We implement safeguards to restrict access to authorized parties involved in a booking. Clients are encouraged not to include unnecessary sensitive information in booking notes or messages.

6. Payments & Payout Processing

AlignNex uses third-party payment processors (such as Stripe) to:

• Process Client payments
• Facilitate payouts to Service Providers/Pros

Payment data (card numbers, bank accounts) is processed directly by the payment provider under their privacy and security policies. AlignNex generally receives limited transaction confirmation details.

Service Providers/Pros may be required to submit identity or tax information to receive payouts, processed by our payment partners.

7. Identity Verification & Screening

To maintain trust and safety, AlignNex may verify:

• Identity
• Insurance documentation
• Business registration
• Background screening (where enabled)

Verification may be conducted by third-party providers and may vary by role or location.

8. Platform Communications

AlignNex may provide messaging or communication tools. Communications may be stored and processed to:

• Deliver services
• Provide support
• Enforce platform policies
• Prevent fraud
• Resolve disputes

Automated systems and limited human review may be used where reasonably necessary.

9. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Complete bookings
• Maintain financial records
• Comply with tax/legal obligations
• Prevent fraud and resolve disputes

When no longer required, data is deleted or anonymized where feasible.

10. Security

We implement physical, electronic, and managerial safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection against breaches.

We implement industry-standard security measures including encrypted data transmission (HTTPS), access controls, and secure third-party infrastructure providers to protect personal information. Access to sensitive data is restricted to authorized personnel and service providers as necessary to operate the platform.

If required by law, we may notify you in the event of a data breach affecting your personal information.

11. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions
• Improve functionality
• Analyze usage

We may also use tracking technologies to support marketing efforts. If we enable marketing pixels or interest-based advertising in the future, we will update this policy and, where required, provide additional notices and choices. Where required, we will present a cookie notice and allow you to manage preferences.

You can disable cookies in your browser settings, though some features may not function properly.

12. GPS / Device Location

Location information may be used to:

• Display nearby service opportunities
• Improve matching
• Support routing/logistics
• Prevent fraud

You may control location sharing through your device permissions.

13. Third-Party Services

We may use third-party providers for:

• Hosting
• Analytics
• Payments
• Identity verification
• Customer support

These providers access data only as necessary to perform services on our behalf.

Information is disclosed through secure platform features, encrypted communications, and integrations with trusted third-party service providers (such as payment processors and hosting providers) solely for the purpose of operating and improving the Service.

14. Children’s Privacy

AlignNex does not knowingly collect personal data from individuals under 13. If discovered, such data will be deleted. Accounts, bookings, and paid services are intended for individuals 18 and older.

15. Business Transfers

If AlignNex undergoes a merger, sale, or asset transfer, user data may be transferred as part of that transaction.

16. Your Data Rights

You may request to:

• Access your data
• Correct inaccuracies
• Delete your information
• Restrict certain processing

To submit a request, email us at alignnex@gmail.com with the subject line “Privacy Request.” We may ask you to verify your identity before fulfilling certain requests. We respond within a reasonable timeframe, and as required by applicable law.

Requests may be subject to legal, tax, fraud-prevention, or dispute-resolution retention requirements.

We do not sell your personal information. If we ever enable features that could be considered “sharing” for cross-context behavioral advertising, we will provide applicable opt-out rights as required by law.

17. International Data Transfers

Data may be processed or stored in the United States or other jurisdictions where our providers operate.

18. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service after updates constitutes acceptance.

19. Contact Us

If you have questions or privacy requests, contact:

Email: support@alignnex.com
Website: www.alignnex.com

By using AlignNex, you consent to this Privacy Policy.