Terms of Service

Effective Date: February 16, 2026

Welcome to AlignNex (“AlignNex,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the AlignNex platform, website, and related services (collectively, the “Service”).

By accessing or using AlignNex, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Platform Overview

AlignNex operates as a marketplace platform that connects clients seeking services with independent service providers (“Pros”). AlignNex does not provide cleaning or field services directly and is not the employer of any service provider.

AlignNex facilitates introductions, booking coordination, payment processing support, and related marketplace functions, but the actual services are performed by independent Service Providers.

2. Eligibility

You must be at least 18 years old to use AlignNex. By using the platform, you represent that all information provided is accurate, current, and truthful.

You must have the legal capacity to enter into binding contracts to use the Service.

If you are using AlignNex on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

You agree to use the Service only in compliance with applicable laws and these Terms.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate registration and booking information.
• You are responsible for all activity under your account.
• You must notify AlignNex promptly of any unauthorized use, suspected fraud, or security breaches.
• You may not use the Service if you have previously been suspended or removed from the platform without written authorization from AlignNex.
• We reserve the right to suspend, restrict, or terminate accounts for violations of these Terms, fraud, payment issues, abusive conduct, or other platform risk concerns.

4. Client Terms

Clients agree to:

• Provide accurate service details, property conditions, and booking information.
• Ensure a safe and reasonably accessible working environment.
• Communicate clearly and respectfully with Service Providers.
• Provide accurate access instructions when required to complete booked services.
• Pay all booking fees, deposits, service charges, taxes, and any other applicable amounts.
• Respect Service Providers and their time.
• Report issues or concerns promptly through the platform.
• Submit all payments for services exclusively through the AlignNex platform, excluding optional tips.
• Refrain from soliciting, hiring, or paying Service Providers outside of the platform for services initially connected through AlignNex.
• Understand that any attempt to circumvent the platform’s payment system may result in penalties, including account suspension or termination.
• Comply with all booking, cancellation, refund, no-show, and platform policies.
• Follow AlignNex damage reporting procedures for any alleged property damage or loss related to services booked through the platform.

AlignNex is not responsible for service quality, specific service outcomes, or the acts or omissions of independent Service Providers, but may assist in dispute resolution at its discretion.

5. Service Provider / Pro Terms

Service Providers agree:

• They operate as independent contractors and not employees, agents, joint venturers, or representatives of AlignNex.
• They are responsible for their own taxes, expenses, insurance, licenses, permits, and business operations.
• They control how, when, and in what manner services are performed, subject to accepted booking commitments and applicable platform standards.
• They may accept or decline service opportunities at their discretion unless bound by previously accepted bookings.
• They must comply with all applicable local, state, and federal laws and regulations.
• They supply their own tools, equipment, labor, materials, and transportation unless otherwise agreed.
• They communicate professionally and respectfully with clients.
• They honor accepted bookings or may face platform penalties, reduced visibility, withheld payouts, or removal.
• They are solely responsible for the quality and completion of services performed.
• They maintain any required licenses, certifications, or insurance coverage applicable to their services.
• They must report damage claims to AlignNex and cooperate in investigations.
• They may be notified of damage claims and given the opportunity to respond or remedy issues where appropriate.
• They must comply with all platform policies, standards, and operational guidelines.
• Violation of platform policies may result in suspension, withheld payouts, or termination of platform access.
• They agree not to solicit, accept, or perform off-platform work for clients initially connected through the AlignNex platform.

6. Payments & Platform Fees

• All payments are processed via third-party payment providers.
• AlignNex may deduct marketplace service fees and other authorized platform charges.
• Clients agree to pay all charges associated with their booking, including deposits, service fees, taxes if applicable, and authorized cancellation or no-show charges.
• A deposit is required to secure a booking. Once a booking is confirmed, the deposit is non-refundable except where required by law or expressly approved by AlignNex.
• Clients authorize AlignNex and its payment processors to charge the remaining balance to the payment method on file on the morning of the scheduled service date.
• Clients are responsible for maintaining a valid payment method on file and for ensuring sufficient funds or available credit.
• AlignNex may retry failed payments, update payment attempts, and take reasonable actions to recover outstanding balances.
• Failure to complete payment may result in account suspension, denial of future bookings, withheld services, collections activity, or other lawful recovery efforts.
• Tips are optional and may be provided at the Client’s discretion.
• Payment schedules may vary based on processor policies, banking timelines, disputes, risk reviews, or other operational factors.
• AlignNex is not responsible for payment processing delays, bank delays, processor outages, or third-party payment issues.
• Service Providers are responsible for any taxes or fees associated with their earnings.
• Clients must pay for services through the platform; off-platform payments are prohibited, excluding optional tips.
• AlignNex does not hold funds in escrow accounts directly. Payments are processed and held by third-party payment providers in accordance with their regulatory and compliance obligations.
• Taxes may apply depending on jurisdiction, service type, payer status, or applicable law. Clients are responsible for applicable taxes where required.

Provider Payouts

• Service Provider payouts are typically issued after a delay following service completion, generally around forty-eight (48) hours, but may vary.
• Payouts may be withheld, delayed, adjusted, offset, or reversed in cases of disputes, damage claims, refunds, chargebacks, failed payments, suspected fraud, or violations of platform policies.
• AlignNex reserves the right to investigate and resolve payment-related issues before releasing funds.

Failed Charges and Chargebacks

• If a payment fails, AlignNex may retry the charge using the payment method on file and may contact the Client regarding the outstanding balance.
• Clients agree to resolve payment disputes through AlignNex before initiating a chargeback whenever reasonably possible.
• Fraudulent, abusive, or bad-faith chargebacks may result in account suspension or permanent removal from the platform.
• AlignNex reserves the right to dispute chargebacks using booking records, communications, timestamps, invoices, photos, service confirmations, and any other relevant evidence.

7. Cancellations & Rescheduling

8. AlignNex Satisfaction Guarantee & Re-Cleans

AlignNex strives to maintain high service standards across the platform. If a Client is dissatisfied with completed services, the primary remedy offered by AlignNex is a re-clean, not a refund.

Re-Clean Request Window

• Re-clean requests must be submitted within twenty-four (24) hours of service completion.
• Requests must include a description of the issue and supporting photos where applicable.

Eligible Re-Clean Situations

• Missed major cleaning areas.
• Incomplete service delivery.
• Work falling below reasonable service standards.

Re-Clean Exclusions

• Unbooked add-on services.
• Pre-existing property conditions.
• Client preparation failures, including excess clutter, restricted access, utilities issues, or unsafe working conditions.
• Issues reported after the 24-hour reporting window.
• Subjective preferences or requests that exceed the original booking scope.

AlignNex may coordinate a return service with the original or a replacement Service Provider where appropriate.

Refunds are not guaranteed and may only be issued at AlignNex’s sole discretion when a re-clean is not feasible, not accepted, or otherwise determined to be inappropriate under the circumstances.

9. No-Show Policy

Client No-Shows

• If a Client fails to provide access to the service location at the scheduled time, the booking may be classified as a no-show.
• If the Service Provider arrives and cannot access the property, the service may be treated as completed for billing purposes and may be non-refundable.
• Lockouts, incorrect entry details, utility shutoffs, safety hazards, infestation concerns, or unsafe working conditions may also be treated as Client no-shows or failed appointments.

Service Provider No-Shows

• Service Providers are expected to arrive within the scheduled service window.
• Failure to arrive without notice may be classified as a no-show.
• AlignNex may attempt to reassign the booking to another provider.
• Clients may receive refunds or service credits if a replacement cannot be secured.
• Repeated no-shows may result in platform penalties, reduced job visibility, withheld payouts, or account suspension.

10. Damage Reporting & Claims

Clients must report any alleged property damage, service issues, or loss claims related to a completed booking within twenty-four (24) hours of service completion.

Damage claims must include:

• Identification of the client making the claim.
• Identification of the service provider involved.
• Details of the service performed, including date and location.
• A detailed description of the alleged damage, including the nature and extent of the damage.
• Photographic evidence of the alleged damage.
• Any supporting documentation if applicable.

Failure to report damage within the required reporting window may result in denial of the claim.

AlignNex does not guarantee reimbursement, repair, replacement, or liability coverage for damages and reserves the right to investigate claims at its sole discretion.

Service Providers may be notified of damage claims and given the opportunity to respond or remedy issues where appropriate.

AlignNex is not responsible for pre-existing conditions, normal wear and tear, latent defects, undisclosed fragile items, improper installation, manufacturer defects, or damage claims unsupported by timely and sufficient evidence.

11. Disclaimer of Warranties

The Service is provided on an “as-is” and “as-available” basis. To the fullest extent permitted by law, AlignNex disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

AlignNex does not warrant that the Service will be uninterrupted, error-free, secure, timely, or free from defects, outages, or harmful components.

AlignNex does not guarantee Service Provider availability, suitability, quality, reliability, punctuality, performance, or outcomes.

12. Limitation of Liability

To the maximum extent permitted by law, AlignNex shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, property damage, personal injury, or costs of substitute services, arising out of or relating to the Service, even if advised of the possibility of such damages.

AlignNex’s total aggregate liability for any claim arising out of or relating to the Service shall not exceed the total amount paid through the AlignNex platform by the Client for the specific booking giving rise to the claim.

The limitations in this section apply regardless of the theory of liability, whether in contract, tort, negligence, strict liability, or otherwise, to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless AlignNex and its owners, officers, affiliates, contractors, agents, and representatives from and against any claims, demands, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the platform or Service;
• Your violation of these Terms;
• Your violation of applicable law;
• Your interactions, disputes, or transactions with other users or Service Providers;
• Your property conditions, access issues, safety conditions, or booking inaccuracies.

14. Disputes

• AlignNex may facilitate dispute resolution but does not guarantee outcomes.
• Clients and Service Providers are encouraged to communicate directly and in good faith to resolve issues when appropriate.
• AlignNex may intervene in disputes at its discretion but is not obligated to do so.
• Any disputes not resolved through platform mediation may be subject to the arbitration agreement outlined in Section 15 of these Terms.
• AlignNex is not liable for outcomes of disputes or claims between Clients and Service Providers.
• Clients and Service Providers are responsible for their own legal costs in any dispute resolution process unless otherwise required by law or ordered by an arbitrator.
• AlignNex reserves the right to suspend or terminate accounts involved in repeated disputes, abuse of the platform, payment disputes, or violations of platform policies.

15. Arbitration Agreement

• By using AlignNex, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be resolved through binding arbitration rather than in court, except where prohibited by law.
• The arbitration shall be conducted by a neutral arbitrator in accordance with the applicable rules of the American Arbitration Association (AAA) or another mutually agreed arbitration organization.
• The arbitration may take place remotely or in a location reasonably convenient to the parties, as permitted by the applicable arbitration rules.
• The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
• You understand that by agreeing to arbitration, you are waiving your right to a trial by jury.
• You also agree that any claims will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding, to the fullest extent permitted by law.

16. Termination

• We reserve the right to suspend, restrict, or terminate accounts for violations of these Terms, fraudulent activity, payment failures, abusive conduct, chargeback abuse, safety concerns, or failure to comply with platform standards.
• Termination may occur with or without prior notice where reasonably necessary to protect AlignNex, its users, or the platform.
• Upon termination, access to the Service may be revoked and any outstanding bookings, payouts, balances, or obligations may be canceled, adjusted, withheld, or forfeited according to platform policies and applicable law.
• Termination does not relieve users of their obligations to pay for services rendered, resolve outstanding disputes, or satisfy other accrued obligations under these Terms.

17. Modifications

• We may update these Terms periodically.
• We reserve the right to modify these Terms at any time, and such modifications will be effective upon posting on the AlignNex platform unless otherwise stated.
• We may provide notice of material changes through the platform or via email to registered users.
• Your continued use of the Service after modifications become effective constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.
• It is your responsibility to review these Terms periodically for changes.

18. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles.

19. Contact

Questions regarding these Terms may be directed to:
support@alignnex.com

By using AlignNex, you acknowledge that you have read and agree to these Terms of Service.